You do not need an account with us. Your order number is in your confirmation email: enter it with your email address and you can see where your pair has got to.
In plain English
As soon as the carrier takes your parcel, you also receive the tracking number by email. This page gives you the state of your order at any time, with no password.
If you cannot find your order number
Check your spam folder for the confirmation email, or write to us with your name and the email address used for the order, and we will send it again.
A question, or a doubt
A parcel that is taking its time, an address to correct: write to [email protected] and a person will answer you within 24 working hours.